Refund policy

Returns & Refunds Policy

We stand behind every packet we make. If something isn't right or you're unhappy with your order, reach out to us at youshould@drinkimprov.com and we'll work with you to make it right.

Returns

Because Improv Mixers are consumable food products, we generally do not require products to be physically returned. If you experience an issue with your order, please contact us and include your order number and a description of the issue.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

We reserve the right to limit refunds or replacements in cases of suspected fraud, abuse, or repeated claims.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at youshould@drinkimprov.com as soon as possible. Photos of the product, packaging, or shipping materials may be requested so we can investigate the issue and make it right.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges, if applicable, may not be refundable unless the refund results from an error by Improv Mixers or a damaged, defective, or incorrect shipment.

Subscriptions

Subscriptions can be changed or canceled at any time before your next order is processed. Once a subscription order has been processed, it is treated like any other completed order and may not be eligible for cancellation.

If you're unhappy with a subscription order you've received, contact us at youshould@drinkimprov.com and we'll work with you to make it right.

Orders That Have Already Shipped

Once an order has shipped, we generally cannot cancel or redirect it. If you have an issue after receiving your order, contact us and we'll work with you on an appropriate resolution.